A service pattern toolkit for the real world
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
service design
Putting service design theory into practice
‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.
Service design, local government, sharing the load
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
Weeknotes 23-27 September
This week we’ve continued to think about accessibility, celebrating how far we’ve come and recognising what more there is to do. As we shared last week, essex.gov.uk now has a fabulous accessibility score of 99.6%.
Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
Prototyping a service pattern library
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
Sharing and prioritising our common service patterns
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
Mapping common service design patterns
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Service patterns and why they matter
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
Show and tell notes - 25 April 2018
We know that not everyone can get to our Wednesday morning sessions, so we’re posting a quick summary here. It’s still much better to be there in person if you can, as the conversation and connection around the presentations is where the magic happens!