From tension to trust: how to form a partnership that works
See how digital partnerships can bring about interesting discoveries when Essex County Council and Cyber-Duck collaborated as a fully blended partnership.
Narelle Ong
Narelle is one of our resident user researchers. She has been delivering research across the public sector for around 15 years; she is passionate about placing user needs at the heart of public services.
Talking to colleagues at Shelter about our user research panel
Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.
User research in a crisis: Things we’d do differently
Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.
User research in a crisis: my top 5 tips
When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.
Digital remote working, responding to changing needs
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.