Talking to colleagues at Shelter about our user research panel Posted by: Narelle Ong, Emma Howell, Julie Davis and Rich Ingham, Posted on: 16 April 2021 - Categories: How we work, strategy, User research Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.
Things change, we get it wrong but the way we work, works! Posted by: Chanel Chomse and Rich Ingham, Posted on: 1 December 2020 - Categories: How we work, service design, User research Delivering something quickly, changing scope and adapting. Rich and Chanel tell us why true collaboration means sometimes it's good to get it wrong.
A new role, a new team and a very familiar office Posted by: Rich Ingham, Posted on: 15 April 2020 - Categories: About the team, How we work, User research, work with us How do you join a team that's not there? Rich explains how lockdown rocked his first month in the Service Transformation team.