About the team

Sharing our learning from SDinGov 2023

Posted by: Danielle Spinage, Claire Craig and May Andrews, Posted on: 4 January 2024 - Categories: About the team, events, How we work, service design

Claire, Dani and May tell us how they and others have been sharing what they learned at this year’s SDinGov conference.

The invisible work that supports service success

Posted by: Nicholas Ward and Danielle Spinage, Posted on: 6 February 2023 - Categories: About the team, Best practice, Continuous Improvement, How we work, Our projects, Uncategorized

The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.

How do we make a safe space for constructive feedback?

Posted by: James Green, Posted on: 7 March 2022 - Categories: About the team, content, content design, Continuous Improvement, How we work

James Green a Content Designer in Service Transformation, shares how he made it possible to make it a safe space for implementing feedback sessions across the team.

Intranet Alpha - Week Notes

Posted by: Bianca Cole, Keelan Fadden-Hopper and Helen Calderon, Posted on: 5 January 2022 - Categories: About the team, agile, Our projects, product, Show and tells, Week notes

Welcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …

Virtually I’mPossible: Creating a team away day, in a virtual world.

Posted by: Bianca Cole and Chanel Chomse, Posted on: 25 June 2021 - Categories: About the team, accessibility, events, How we work, workshops

Find out how the Service Transformation delivered a successful team day online, during the Corona Virus pandemic

Local government, are you mad: How I crash landed into Service Transformation via furlough.

Posted by: Bianca Cole, Posted on: 7 May 2021 - Categories: About the team, How we work, work with us

Six months on from changing career, Bianca tells us how she came to work in Service Transformation after ten years in the charity sector.

New year, new faces

Posted by: Emma Howell, Ert Erol, Laura Hands and Thomas Moore, Posted on: 9 February 2021 - Categories: About the team, product, User research

We're going into 2021 feeling hopeful. We've got 2 new leads, a digital analyst and a front-end developer. So, meet Emma, Ert, Laura and Thomas.

User research in a crisis: my top 5 tips

Posted by: Narelle Ong, Posted on: 29 January 2021 - Categories: About the team, Best practice, How we work, Our projects, User research

When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.

Digital remote working, responding to changing needs

Posted by: Jane Reid and Narelle Ong, Posted on: 18 November 2020 - Categories: About the team, agile, Best practice, How we work, Our projects, service design, strategy, User research

Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.

Transformation is the change you earn, not just a recurring meeting

Posted by: Bhupinder Kaur Mann, Posted on: 13 August 2020 - Categories: About the team, How we work, service design, work with us

Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.