Best practice

Agile for introverts

Posted by: John Newton, Posted on: 6 February 2020 - Categories: About the team, agile, Best practice, How we work, work with us

Agile is a team sport, but that doesn't mean that you can't take some time on your own. John tells us how the Service Design team supports different ways of working.

A service pattern toolkit for the real world

Posted by: Bhupinder Kaur Mann, Posted on: 23 December 2019 - Categories: Best practice, content, data, service design

It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.

User-centred design, accessibility and matcha tea

Posted by: Caroline McCabe, Posted on: 27 November 2019 - Categories: accessibility, Best practice, service design, user insights, workshops

Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.

Great outdoors, great accessibility

Posted by: Dan Newton, Posted on: 19 November 2019 - Categories: accessibility, Best practice, Our projects, service design, Service Standards

The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.

From market to user research

Posted by: Georgiana Murariu, Posted on: 15 July 2019 - Categories: About the team, Best practice, data, How we work, user insights, User research

Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.