What a Warehouse in Rugby Taught Us About the Future of Our Digital Services
Our visit to CDW’s Logistics and Technical Centre showed us what the future of modern IT operations truly looks like — automated, scalable, and genuinely inspiring
How we work
What “Digital” really means and how Essex Digital Service is evolving
Digital is more than systems and software — and in our next blog, we’re unpacking what it really means at Essex. We’ll explore how Essex Digital Service is evolving, the specialist teams behind it, and how digital is shaping better ways of working and better outcomes for residents
Why human trust shapes AI success
Technology alone doesn’t transform services—people do. Discover why psychology, trust, and culture matter more than code in the age of AI, and how Essex County Council is taking a human-first approach.
Looking back and moving forward
Hylands House isn’t just a beautiful setting. In December 2025, it became the backdrop for something important. For one morning, Essex Digital Service came together to pause, reflect, and reconnect after a year of change. 2025 was a big year …
Running a design sprint about consent: lessons and challenges
We ran a design sprint over five consecutive days in February 2025. We’ll share the outcomes from the sprint in another blog. Here we’ll be exploring running the sprint itself, what went well and what we’d do differently next time. …
Validating user needs as part of our research process.
Adam Spencer details how the User Researchers within Essex County Council work with staff and residents to gather data that helps the council make important changes and improvements to its services by exploring and validating user needs.
Starting at Essex County Council: My first six months as a Junior User Researcher
Emma Chisholm shares with us her experience of joining ECC as a Junior Researcher.
Sharing our learning from SDinGov 2023
Claire, Dani and May tell us how they and others have been sharing what they learned at this year’s SDinGov conference.
Robotic Process Automation partnership with PricewaterhouseCoopers
Shaurya Rajwar explores our relationship with PricewaterhouseCoopers and how we want Robotic Process Automation to drive efficiency in processes and applications across our digital assets
Exploring the Potential and Pitfalls of AI-Generated Images
Bianca and Claire want to share with you the potential benefits and drawbacks of using AI images in a work setting that was discovered during the recent AI Hackathon