How we work

Tales of the Private Beta Supertesters: User Research on the new intranet

Posted by: Claire Craig, Posted on: 17 May 2023 - Categories: How we work, Our projects, product, user insights, User Needs, User research

Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.

Experience that works: Enabling students to experience the impactful work of Service Transformation

Posted by: Bianca Cole, Posted on: 21 April 2023 - Categories: business design, content design, Continuous Improvement, How we work, product, service design, User research, work with us

Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.

Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem

Posted by: Jessica Kiss and Thomas Oehrling, Posted on: 20 February 2023 - Categories: agile, Best practice, How we work, service design, User Needs, User research

Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.

The invisible work that supports service success

Posted by: Nicholas Ward and Danielle Spinage, Posted on: 6 February 2023 - Categories: About the team, Best practice, Continuous Improvement, How we work, Our projects, Uncategorized

The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.

Bringing together Content Design and Service Design to improve our report a concern about a child pages

Posted by: Danielle Spinage and Hannah Chan, Posted on: 14 December 2022 - Categories: Best practice, content design, How we work, service design, User Needs

We hear from Dani Spinage and Hannah Chan, about their work on the Essex.gov report a concern about a child journey and how they combined their two specialties to find a solution.

Why coding isn’t just for developers: how some coding skills can help, even when you don’t code every day

Posted by: Keelan Fadden-Hopper, Posted on: 5 December 2022 - Categories: Best practice, How we work, product

Keelan explorers how some coding abilities might be useful even if you don't code every day and why coding isn't just for developers on a team.

Truly mobile: Enabling myself to be versatile in different environments.

Posted by: Bianca Cole, Posted on: 14 October 2022 - Categories: Design Operations, How we work

Bianca showcases how she has enabled herself to be truly mobile.

PUM today, PUM tomorrow

Posted by: Bianca Cole, Posted on: 5 September 2022 - Categories: Design Operations, How we work, tools

As we explore tools that make working as a team more seamless, Bianca takes us through the use of Personal User Manuals to encourage deeper connections with a team.

SEND Local Offer - Week Notes

Posted by: Keelan Fadden-Hopper and James Green, Posted on: 16 May 2022 - Categories: How we work, Our projects, product, Week notes

Following on from a 12 week discovery last year, we are now working towards a new website to make sure the Local Offer website provides what young people and their families in Essex need.

Nice content you’ve got there. Would be a shame if I were to… audit it!

Posted by: James Green, Posted on: 25 April 2022 - Categories: content, content design, How we work, Our projects

James Green shares with us the the importance of content audits and how with ‘keep, cut, improve’, you can really shape a meaningful user content