Transformation is the change you earn, not just a recurring meeting
Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.
How we work
Running a workshop with one of our busiest teams
How do you design a workshop for a team that can't spare more than 90 minutes at a time? Bhupinder Mann reveals that a time limitation can help rather than hinder productivity.
Digital remote working: bringing the theory to life
Responding to unprecedented times, we've undertaken a unique discovery. Jane, Ruxi and Sabrina talk through taking digital remote working from theory into the real world.
"Let's just work together", when 2 content teams became 1
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
Living from home, working from work
Our offices are now beginning to reopen to some teams. We spoke to Laura Fisk about why she's looking forward to getting back to the office.
Making good decisions in a time of crisis
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
My name's Emma, and I'm a reluctant homeworker
For Emma, working from home was something she tried to avoid. So, when that became the new normal, she dreaded it. She tells us how remote working has worked out quite well for her.
How much knowledge is too much knowledge?
Discovery is all about finding out what you don't know. So what happens when you're a subject matter expert? User researcher, Julie, finds out how collaboration can help you find the right questions, before you start looking for answers.
Home comforts: keeping up morale when you're locked down
DIY desks, 'helpful' pets and living room yoga. Find out how the Service Transformation team are coping with working from home during lockdown.
A new role, a new team and a very familiar office
How do you join a team that's not there? Rich explains how lockdown rocked his first month in the Service Transformation team.