We made it to day five! After our final stand up the team shared their experiences from yesterday of prototyping with Essex residents and thought about what they’d want to do next to further test their ideas. We spent the …
We had our biggest turn out at this morning’s stand up. There is a growing interest in what we’re doing and conversations are already starting about how this would work for other teams, which is really exciting. After the stand …
Great to see new faces at this morning’s stand up. The team are looking forward to seeing more members of Corporate Development and the wider organisation at tomorrow’s stand up and Friday’s show and tell. Our first activity was to …
Today was all about user research. We started the morning with a ‘stand up’ with the team and senior managers from corporate development. This 15 minute conversation is one of the daily tools of agile working, the idea being that …
Today we started the one-week design sprint. We learnt about framing problems, mapping services from a user perspective and identifying pain points and opportunities. It's been a great first day. We also shared the brief that the team are going …
If we want to create public services fit for the 21st century, we have to give our staff the tools to make it happen. That’s why we’re trialling an initiative called the Futures Academy, a learning experience that gives staff …
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites
Over the past few weeks, the content designers on the Service Design team have been rewriting parts of the Essex County Council websites. It’s about trying to understand what people are looking for, and working out how best to communicate that, in the most economical way possible.
In early March we started the process of reviewing and testing the content of a chunk of the information advice and guidance on the Essex.gov.uk and Living Well websites. Last week we published the first batch of pages that went through that process.
At this week’s show and tell we heard about 2 pieces of work that showcased the ‘test, learn and improve’ approach that we try to take to all of our work.