Sharing our learning from SDinGov 2023
Claire, Dani and May tell us how they and others have been sharing what they learned at this year’s SDinGov conference.
service design
Are you [or do you know] an experienced Product Manager, User Researcher or Service Designer who may be looking for a new opportunity?
Learn about three fantastic opportunities for experienced professionals to join us at Essex County Council and how you could help deliver meaningful change and better services for residents, businesses, council staff and partners.
AI Hackathon: How can AI tools add value to the design process? Part 1
At our recent hack day our Service Design colleagues explored how AI tools might help them spend less time on low-value activities and create more value and impact in their design work.
Hosting a generative AI Hackathon
In a rare but valuable opportunity, Service Transformation recently hosted a hackday to learn about generative AI.
Experience that works: Enabling students to experience the impactful work of Service Transformation
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.
Running a multidisciplinary Design Sprint to give agency to all users by tackling a decade old problem
Jessica Kiss and Thomas Oehrling take us through how organising a multidisciplinary Design Sprint to address a decade old problem gave agency to all users involved.
Intranet Beta - Sprint Notes
Our regular blog readers may remember at the start of last year we shared our exciting plans to replace Essex County Council’s (ECC) Intranet. We’re delighted to say we’re now advancing through our Beta Phase which will lead us ultimately …
Bringing together Content Design and Service Design to improve our report a concern about a child pages
We hear from Dani Spinage and Hannah Chan, about their work on the Essex.gov report a concern about a child journey and how they combined their two specialties to find a solution.
One solution to help them all: Why designing for disabilities benefits everyone
Why designing for disability benefits everyone, Emma, Louise, Dani and Keelan explore what the answers could be.
Testing assumptions with real people
Testing assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.