“The only thing you absolutely have to know is the location of the library.” - Einstein Libraries are a goldmine for researchers – but you knew that already, right? I don’t know about you, but I’m old enough to remember …
We ran a design sprint over five consecutive days in February 2025. We’ll share the outcomes from the sprint in another blog. Here we’ll be exploring running the sprint itself, what went well and what we’d do differently next time. …
Have you made any new year’s resolutions? I did. I made one. Go to the gym more? Nope, not that. Drink more water? Nope, should do, but not that either. Make consent forms better? That’s the one. I enlisted the …
Adam Spencer details how the User Researchers within Essex County Council work with staff and residents to gather data that helps the council make important changes and improvements to its services by exploring and validating user needs.
Emma Chisholm shares with us her experience of joining ECC as a Junior Researcher.
Learn about three fantastic opportunities for experienced professionals to join us at Essex County Council and how you could help deliver meaningful change and better services for residents, businesses, council staff and partners.
In a rare but valuable opportunity, Service Transformation recently hosted a hackday to learn about generative AI.
Unleashing a suggestion of what the new intranet may look like, Claire Craig shows us how user testing has impacted the Intranet project.
Our User Research team detail the specifics on organising and conducting a round of study whilst developing an accessible website with individuals who are blind or partially sighted. They'll discuss some of the lessons learnt, the findings and what they signify for our digital services, and the Blue Badge that was prioritised during the study.
Service Transformation: Giving students practical opportunities during their week of work experience, here's how Lyra got on.