In November 2025, Essex County Council brought together its Technology Services and Service Transformation teams to create a single, modern digital service: Essex Digital Service (EDS). This new service is a big step toward our ambition to be a leading digital …
Never mind the ballots, in Service Design we've been staying focused on delivering for the user. Find out what we've been up to this week.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
As winter bites, we've been battling raw noses and sore throats to bring you a weekly update that's not to be sniffed at. Find out what we've been up to.
We've had a busy week in Service Design. Find out what we've been up to.
Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.
The Christmas lights are twinkling and there's freezing fog on the river. While Chelmsford's starting to feel festive, we've been jolly busy. See what we've been up to this week.
Futures Academy returned with a new format and lots of new ideas. Julie talks us through the highs and lows of 10 weeks of inspiration, innovation and iteration.
The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.
In the Service Design team, we think you learn by doing. This week we've been showcasing that at LearnFest as well as doing lots of other exciting stuff. Find out what we've been up to.
To celebrate World Usability Day, Julie tells us how she's putting the user at the heart of designing for the future we want.