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Running a design sprint about consent: lessons and challenges

A diagram showing: Recruit participant, consent, research activity, what does this look like. With arrows linking these topics. An arrow also points to a definition of informed consent.

Running a design sprint about consent: lessons and challenges

We ran a design sprint over five consecutive days in February 2025. We’ll share the outcomes from the sprint in another blog. Here we’ll be exploring running the sprint itself, what went well and what we’d do differently next time. …

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Weeknotes 2-6 December

Posted by: John Newton, Posted on: 6 December 2019 - Categories: Week notes

As winter bites, we've been battling raw noses and sore throats to bring you a weekly update that's not to be sniffed at. Find out what we've been up to.

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Weeknotes 25-29 November

Posted by: Edmund Wellington, Posted on: 2 December 2019 - Categories: Week notes
Workshop at the show and tell about user research

We've had a busy week in Service Design. Find out what we've been up to.

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User-centred design, accessibility and matcha tea

Posted by: Caroline McCabe, Posted on: 27 November 2019 - Categories: accessibility, Best practice, service design, user insights, workshops
Matcha tea ingredients with labels

Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.

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Weeknotes 18-22 November

Posted by: John Newton, Posted on: 22 November 2019 - Categories: Week notes
Helen West show and tell

The Christmas lights are twinkling and there's freezing fog on the river. While Chelmsford's starting to feel festive, we've been jolly busy. See what we've been up to this week.

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Futures Academy 3: Time to think, space to create

Posted by: Julie Davis, Posted on: 20 November 2019 - Categories: How we work
Putting up post it notes during our ideation session

Futures Academy returned with a new format and lots of new ideas. Julie talks us through the highs and lows of 10 weeks of inspiration, innovation and iteration.

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Great outdoors, great accessibility

Posted by: Dan Newton, Posted on: 19 November 2019 - Categories: accessibility, Best practice, Our projects, service design, Service Standards
A picture of the Essex Outdoors website's homepage

The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.

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Weeknotes 11-15 November

Posted by: John Newton, Posted on: 15 November 2019 - Categories: Week notes
a whiteboard covered in post it notes containing research observations

In the Service Design team, we think you learn by doing. This week we've been showcasing that at LearnFest as well as doing lots of other exciting stuff. Find out what we've been up to.

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Usability: designing for the future we want

Posted by: Julie Davis, Posted on: 14 November 2019 - Categories: User research
a wall of posters showing the service standards

To celebrate World Usability Day, Julie tells us how she's putting the user at the heart of designing for the future we want.

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Weeknotes 4-8 November

Posted by: John Newton, Posted on: 8 November 2019 - Categories: Week notes
Folding tables on wheels

We’ve had a week to remember, with a few new guys joining us to make it go with a bang. Find out what we've been up to.

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One directive: how we're pulling together to meet our accessibility duties

Posted by: John Newton, Posted on: 8 November 2019 - Categories: Our projects, Service Standards
a group discussion in our content workshop

2020 is the year when Essex's online services must become fully accessible. For us, the journey's already begun. Find out how this affects all our websites, apps, forms and documents.

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