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User research in libraries: finding the voices between the bookshelves

Two white women in a library standing behind a desk, with signs inviting people to take part in research activities.

User research in libraries: finding the voices between the bookshelves

“The only thing you absolutely have to know is the location of the library.” - Einstein Libraries are a goldmine for researchers – but you knew that already, right? I don’t know about you, but I’m old enough to remember …

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Weeknotes 24-28 June

Posted by: John Newton, Posted on: 28 June 2019 - Categories: Week notes
home page essex.gov.uk

It's been a momentous week for the Service Design team, and we've got somebody we'd like you to meet.

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Weeknotes 17-21 June

Posted by: John Newton, Posted on: 21 June 2019 - Categories: Week notes
our team meeting space

This week we've been moving forwards and looking back. It's less dangerous than it sounds, take a look.

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Prototyping a service pattern library

Posted by: Nicholas Ward, Alessandra Canella, Jenny Thai and Chris Evans, Posted on: 21 June 2019 - Categories: How we work, Our projects
Service pattern library diagram, for service design, tech services

In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.

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Weeknotes 10-14 June

Posted by: John Newton, Posted on: 14 June 2019 - Categories: Week notes
The multidisciplinary team met together last week to hear about the program.

This week we've been thinking about testing, training and best practice. We've also had some friends over. Find out all about it.

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Weeknotes 3-7 June

Posted by: John Newton, Posted on: 7 June 2019 - Categories: Week notes
A whiteboard on wheeles and a whiteboard on the wall

This week we've been pushing for go-live and looking to the future. See what we've been up to.

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Weeknotes 27-31 May

Posted by: John Newton, Posted on: 31 May 2019 - Categories: Week notes
John Newton, Content Designer at Essex County Council Service Design team with James Pallister

A supersonic round up of what we've been up to this week. Come and see - we've been busy.

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Hot desks, cool space

Posted by: Nicholas Ward, Posted on: 28 May 2019 - Categories: About the team, How we work
our new workspace

With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.

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Weeknotes 20-24 May

Posted by: John Newton, Posted on: 24 May 2019 - Categories: Week notes

The launch date for essex.gov.uk is in sight and we're working flat out to lay the perfect groundwork for go-live and beyond. Find out what we've been up to this week.

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Weeknotes 13-17 May

Posted by: John Newton, Posted on: 17 May 2019 - Categories: Week notes

We’re approaching our final sprint, and we’re doing everything we can to make sure we get over the finish line. Take a look at what we've been up to.

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Accessibility: our legal duty

Posted by: Helen West, Posted on: 15 May 2019 - Categories: Our projects, Service Standards
designing for accessibility poster

The law about accessibility for public-sector websites changed in September last year. Find out what we've been doing to make sure our sites are compliant.

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