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User research in libraries: finding the voices between the bookshelves

Two white women in a library standing behind a desk, with signs inviting people to take part in research activities.

User research in libraries: finding the voices between the bookshelves

“The only thing you absolutely have to know is the location of the library.” - Einstein Libraries are a goldmine for researchers – but you knew that already, right? I don’t know about you, but I’m old enough to remember …

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Weeknotes 6-10 May

Posted by: John Newton, Posted on: 10 May 2019 - Categories: Week notes
Helen West show and tell

We've been working extra hard to get essex.gov.uk looking its best for launch. Find out what else we've been up to this week.

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Back to the futures: cohort two of Futures Academy

Posted by: , Posted on: 10 May 2019 - Categories: How we work, Service Standards, User research
The Futures Academy team map out a problem

Futures Academy is back! This time our nine brave Essex staff have just five days to tackle the process of registering a birth using new ways of working. Find out how they got on.

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Sharing and prioritising our common service patterns

Posted by: Nicholas Ward, Alessandra Canella and Jenny Thai, Posted on: 8 May 2019 - Categories: How we work, Our projects
diagram showing three levels of service patterns

After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.

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Weeknotes 29 April-3 May

Posted by: John Newton, Posted on: 3 May 2019 - Categories: Week notes
our new workig space in County Hall

We're settling in to our new space, but we've not slackened the pace as we get everything prepared for essex.gov.uk's go-live date. Find out what we've been up to this week.

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Mapping common service design patterns

Posted by: Nicholas Ward, Alessandra Canella and Jenny Thai, Posted on: 30 April 2019 - Categories: How we work, Our projects
post it notes on a wall showing our early mapping work

We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.

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Weeknotes 22-26 April

Posted by: John Newton, Posted on: 26 April 2019 - Categories: Week notes
a wall of posters showing the service standards

Another short week, but we're rumbling ever closer to being ready to share essex.gov.uk with the world. Here's what we've been up to.

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Weeknotes 15-19 April

Posted by: John Newton, Posted on: 18 April 2019 - Categories: Week notes
a sign saying 'service design team' with a stickly note on it saying 'the team formerly known as 'digital''

It's been a short week but we've managed to deploy, review and welcome some new arrivals. Have a read what we've been up to.

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Weeknotes 8-12 April

Posted by: John Newton, Posted on: 12 April 2019 - Categories: Week notes
A show and tell in the service design team

We're hurtling through the beta phase of the essex.gov.uk project, so we thought we'd take a breath to let you know what we've been up to this week.

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Show and tell notes: 27 March

Posted by: John Newton, Posted on: 28 March 2019 - Categories: Show and tells
Show and tell in County Hall, Essex

It's been a little while since our last show and tell, and we've got plenty to share, including service patterns and some super positive user research. Take a look.

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Agile: the writing's on the wall

Posted by: Simmone Farrell and Matt Cole, Posted on: 13 March 2019 - Categories: About the team, How we work
Matt and Simmone

Two of our project managers went undercover in an agile Service Design team. Here's what they found.

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