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Running a design sprint about consent: lessons and challenges

A diagram showing: Recruit participant, consent, research activity, what does this look like. With arrows linking these topics. An arrow also points to a definition of informed consent.

Running a design sprint about consent: lessons and challenges

We ran a design sprint over five consecutive days in February 2025. We’ll share the outcomes from the sprint in another blog. Here we’ll be exploring running the sprint itself, what went well and what we’d do differently next time. …

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Platforms Discovery - Week Notes

Posted by: Bianca Cole and Ert Erol, Posted on: 6 May 2021 - Categories: agile, How we work, Our projects, product, Week notes

Here at Essex County Council (ECC) the platforms that we use are the cornerstone of information and function. The platforms enable our staff to do their jobs and for residents they become a vital source of relevant information to interact …

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Talking to colleagues at Shelter about our user research panel

Posted by: Narelle Ong, Emma Howell, Julie Davis and Rich Ingham, Posted on: 16 April 2021 - Categories: How we work, strategy, User research

Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.

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Why aren’t people with Coronavirus isolating?

Posted by: Chanel Chomse, Posted on: 29 March 2021 - Categories: agile, content, How we work, service design, User research
Post it wall of Liked, LEarned, Longed for , change and Action

There was a concern that Essex residents might not be self-isolating when they should. In this blog, the team outline how they used research and design on the front line in the fight against corona virus.

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Designing ECC’s hybrid working exploration framework

Posted by: Nicholas Ward, Posted on: 4 March 2021 - Categories: How we work, Our projects, service design, Show and tells
Image explaining hybrid model

We’ve created a new framework to help teams explore some of the main aspects of hybrid working. It will help them to understand and articulate what’s important as our short-term working models evolve into our longer-term – and maybe even permanent – ways of working.

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User research in a crisis: Things we’d do differently

Posted by: Narelle Ong, Posted on: 2 March 2021 - Categories: Best practice, How we work, User research

Narelle Ong talks candidly about the insights and reflections the user research team gained, if they had there time again working in a crisis.

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Helping and talking, what I learnt about facilitation

Posted by: Greg Holt, Posted on: 17 February 2021 - Categories: agile, Uncategorized
A person standing at board writing discuss in speech bubbles

How international agile training gave a unique perspective on the function of facilitator. Greg Holt explores how his role as delivery manager can benefit from this new found outlook.

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New year, new faces

Posted by: Emma Howell, Ert Erol, Laura Hands and Thomas Moore, Posted on: 9 February 2021 - Categories: About the team, product, User research

We're going into 2021 feeling hopeful. We've got 2 new leads, a digital analyst and a front-end developer. So, meet Emma, Ert, Laura and Thomas.

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User research in a crisis: my top 5 tips

Posted by: Narelle Ong, Posted on: 29 January 2021 - Categories: About the team, Best practice, How we work, Our projects, User research

When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.

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Things change, we get it wrong but the way we work, works!

Posted by: Chanel Chomse and Rich Ingham, Posted on: 1 December 2020 - Categories: How we work, service design, User research
Post-it notes on a wall

Delivering something quickly, changing scope and adapting. Rich and Chanel tell us why true collaboration means sometimes it's good to get it wrong.

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Digital remote working, responding to changing needs 

Posted by: Jane Reid and Narelle Ong, Posted on: 18 November 2020 - Categories: About the team, agile, Best practice, How we work, Our projects, service design, strategy, User research
Desk with a laptop, notepad and postits

Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.

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