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Running a design sprint about consent: lessons and challenges

A diagram showing: Recruit participant, consent, research activity, what does this look like. With arrows linking these topics. An arrow also points to a definition of informed consent.

Running a design sprint about consent: lessons and challenges

We ran a design sprint over five consecutive days in February 2025. We’ll share the outcomes from the sprint in another blog. Here we’ll be exploring running the sprint itself, what went well and what we’d do differently next time. …

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Transformation is the change you earn, not just a recurring meeting

Posted by: Bhupinder Kaur Mann, Posted on: 13 August 2020 - Categories: About the team, How we work, service design, work with us
Our service designers mapping with colleagues

Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.

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Hi, I'm a service designer, I'm going to help you get things done

Posted by: Nicholas Ward, Posted on: 31 July 2020 - Categories: About the team, service design, Service Standards, work with us
Nic talking to delegates

In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.

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Running a workshop with one of our busiest teams

Posted by: Bhupinder Kaur Mann and Caroline McCabe, Posted on: 21 July 2020 - Categories: How we work, Our projects, service design, workshops
Workshop participants playing Chinese whispers

How do you design a workshop for a team that can't spare more than 90 minutes at a time? Bhupinder Mann reveals that a time limitation can help rather than hinder productivity.

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Digital remote working - research findings

Posted by: Jane Reid, Ruxi Stuart and Sabrina Robinson, Posted on: 17 July 2020 - Categories: Our projects, user insights, User research

We've undertaken a unique piece of research into remote working in response to the current situation. In the second of our posts, we reveal the findings and recommendations of this research.

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Digital remote working: bringing the theory to life

Posted by: Jane Reid, Ruxi Stuart and Sabrina Robinson, Posted on: 16 July 2020 - Categories: How we work, Our projects, User research

Responding to unprecedented times, we've undertaken a unique discovery. Jane, Ruxi and Sabrina talk through taking digital remote working from theory into the real world.

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In the new normal, every day's a school day

Posted by: Maria Farres, Posted on: 10 July 2020 - Categories: About the team, work with us, workshops
Maria Farres, Essex County Council at home with kids

Trying to rebuild the office at home with the kids feels like juggling bricks. As we approach Learning Campaign week, Maria tells us how we can change our mindset to embrace the new normal.

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"Let's just work together", when 2 content teams became 1

Posted by: Caroline McCabe and Louise Alabaster, Posted on: 1 July 2020 - Categories: About the team, Best practice, content, content design, How we work, Service Standards, Uncategorized, work with us
Lino and Louise, Content Designers

Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.

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Living from home, working from work

Posted by: Laura Fisk, Posted on: 17 June 2020 - Categories: How we work, User research, work with us
Laura in her garden

Our offices are now beginning to reopen to some teams. We spoke to Laura Fisk about why she's looking forward to getting back to the office.

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"It's just a website, we aren't going to the moon"

Posted by: Martin Thompson, Posted on: 10 June 2020 - Categories: product
A computer screen with our directories page and the code behind it showing

When you're iterating, each step is as important as the next. Our developer, Martin, explains how launching a new product doesn't have to be a voyage into the unknown.

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Making good decisions in a time of crisis

Posted by: Bhupinder Kaur Mann and Ryan Jorge, Posted on: 4 June 2020 - Categories: About the team, business design, How we work, Our projects, service design
Bhupinder and Ryan on a video call discussing service deisgn

In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.

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