In November 2025, Essex County Council brought together its Technology Services and Service Transformation teams to create a single, modern digital service: Essex Digital Service (EDS). This new service is a big step toward our ambition to be a leading digital …
Delivering something quickly, changing scope and adapting. Rich and Chanel tell us why true collaboration means sometimes it's good to get it wrong.
Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.
Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.
In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
How do you design a workshop for a team that can't spare more than 90 minutes at a time? Bhupinder Mann reveals that a time limitation can help rather than hinder productivity.
We've undertaken a unique piece of research into remote working in response to the current situation. In the second of our posts, we reveal the findings and recommendations of this research.
Responding to unprecedented times, we've undertaken a unique discovery. Jane, Ruxi and Sabrina talk through taking digital remote working from theory into the real world.
Trying to rebuild the office at home with the kids feels like juggling bricks. As we approach Learning Campaign week, Maria tells us how we can change our mindset to embrace the new normal.
Many people have been redeployed during the lockdown. We talk to the leaders of two teams who found their redeployment a natural fit.
Our offices are now beginning to reopen to some teams. We spoke to Laura Fisk about why she's looking forward to getting back to the office.