Why human trust shapes AI success
Technology alone doesn’t transform services—people do. Discover why psychology, trust, and culture matter more than code in the age of AI, and how Essex County Council is taking a human-first approach.
AI
Exploring the Potential and Pitfalls of AI-Generated Images
Bianca and Claire want to share with you the potential benefits and drawbacks of using AI images in a work setting that was discovered during the recent AI Hackathon
AI Hackathon: Can AI help make web content easier to consume for our users?
Using a product approach during the AI Hackathon one team looked at how using AI, could be a possibility to simplify website content for users.
AI Hackathon: How can AI tools add value to the design process? Part 1
At our recent hack day our Service Design colleagues explored how AI tools might help them spend less time on low-value activities and create more value and impact in their design work.
Hosting a generative AI Hackathon
In a rare but valuable opportunity, Service Transformation recently hosted a hackday to learn about generative AI.