What is a card sort? Card sorts are a generative research technique we use in early-stage user research. We give participants a selection of pages from a website and ask them to organise the information into groups that make sense …
This morning, in the penultimate show and tell of the year, Helen West gave a summary of where the team is on the essex.gov.uk project. Specifically she talked about the transition from Alpha to Beta.
The foundation of a great website (aside from the technology) is content. Whether it’s words, video or images, content needs to be findable, useful, usable and accessible. We will be moving from alpha phase for the essex.gov.uk project into the …
Over the last few months we’ve been working to understand the current state of essex.gov.uk and plan how we might get to a better future for our web presence. We’ve gathered insights from available data and call centre staff and tested how easy it is for users to find things on the site.