In early March we started the process of reviewing and testing the content of a chunk of the information advice and guidance on the Essex.gov.uk and Living Well websites. Last week we published the first batch of pages that went through that process.
At this week’s show and tell we heard about 2 pieces of work that showcased the ‘test, learn and improve’ approach that we try to take to all of our work.
It feels like an exciting time in the service design team. We’re coming to the end of our first significant piece of work. We’ve had time - and produced sufficient work - to meaningfully reflect on what we’ve learnt so far, and these observations are feeding into our preparation for the next phase of work.