panel

Talking to colleagues at Shelter about our user research panel

Posted by: Narelle Ong, Emma Howell, Julie Davis and Rich Ingham, Posted on: 16 April 2021 - Categories: How we work, strategy, User research

Our User Researchers spoke with colleagues at the charity Shelter about our user research panel: here is a summary of what they connected about.

Testing our homepage: navigation

Posted by: Nicholas Ward, Posted on: 1 October 2018 - Categories: User research

We used website analytics and other research to generate new navigation headings for the ECC website Homepage, and we needed to test how service users responded to these headings and whether they made website content easier to find. Here's what we found.