research

User research in a crisis: my top 5 tips

Posted by: Narelle Ong, Posted on: 29 January 2021 - Categories: About the team, Best practice, How we work, Our projects, User research

When events speed up, it's vital users don't get left behind. User researcher, Narelle Ong, gives us her tips for delivering top notch research in a crisis.

Digital remote working, responding to changing needs

Posted by: Jane Reid and Narelle Ong, Posted on: 18 November 2020 - Categories: About the team, agile, Best practice, How we work, Our projects, service design, strategy, User research

Following on from our unique research during lockdown, user researchers, Jane Reid and Narelle Ong, talk us through how they're using evidence to redesign the future of work at Essex.

Digital remote working - research findings

Posted by: Jane Reid, Ruxi Stuart and Sabrina Robinson, Posted on: 17 July 2020 - Categories: Our projects, user insights, User research

We've undertaken a unique piece of research into remote working in response to the current situation. In the second of our posts, we reveal the findings and recommendations of this research.

Putting service design theory into practice

Posted by: Maria Marinovic, Posted on: 19 December 2019 - Categories: About the team, How we work, service design

‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.