From market to user research
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
user research
Show and tell notes: 7 November
This week's show and tell was all about how we’re developing our core page designs (our homepage, landing pages and content pages) and our Information Architecture (how content is structured within the site). This has involved a lot of user …
Testing our homepage: navigation
We used website analytics and other research to generate new navigation headings for the ECC website Homepage, and we needed to test how service users responded to these headings and whether they made website content easier to find. Here's what we found.
Show and tell notes: 26 September
This week's show and tell was all about user research. Narelle Ong (formerly of Research and Citizen Insight) joined the team in July as lead user researcher: it's her job to help the team understand what the users need, and …
User testing: creating our own user panel
I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.
Rewriting content for people living with dementia
As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …
Rewriting content for carers - what we found out
Most people, at some point in their lives, will spend a lot of their time looking after someone. Whether it’s a mum or a dad, an aunt or an uncle, or a friend down the road, looking after someone is …
Day 3, Futures Academy: Using research to inspire ideas
Great to see new faces at this morning’s stand up. The team are looking forward to seeing more members of Corporate Development and the wider organisation at tomorrow’s stand up and Friday’s show and tell. Our first activity was to …
Show and tell notes: 20 June
This week’s show and tell focussed on things we’re doing to better understand our users. Nic Ward and Helen West presented the User testing lab workshops they, and other members of ECC, have been doing and James Pallister & Sheila …
Understanding the ‘why’: testing in the lab
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites