Blog comment and moderation guidelines -

When posting comments, please observe our site participation guidelines:

be respectful of others who use this site
stay on topic
keep comments concise
do not use language that is offensive, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments)
do not break the law (this includes libel, condoning illegal activity and contempt of court)
do not use this site for party political purposes
please do not post personal information in comments such as addresses, phone numbers, e-mail addresses or other online contact details, which may relate to you or other individuals
do not impersonate or falsely claim to represent a person or an organisation
do not attempt to log on using another user’s account
do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion

If you are aged 16 or under, please get the permission of your parent or guardian before participating. Users without this consent are not allowed to participate.

Moderation policy

Blog comments are pre-moderated to check they comply with the blog participation guidelines above. If comments don’t comply they will not be published.

Here is a brief outline of how we evaluate comments:

Is this comment on topic, does it add value to the discussion and can we answer publicly?
- If so, post a timely response within 48 hours.

Is this person asking for information or detail relating to another service or activity, for example, is it response to a press release or news story?
- If so, we'll pass the query on and ensure it is dealt with as quickly as possible. We will update the user on progress.

Is this comment a rant venting frustration or anger?
- If so the comment will not be published, and will be forwarded to our complaints team.